In cases like these, we always recommend reaching out to the carrier so that the issue can be addressed as soon as possible. For major shipping carriers, we recommend taking advantage of delivery options such as package pickup and scheduled deliveries available on the tracking page for your shipment. If needed, customers are able to contact the carrier directly to process last-minute shipping changes for their order:
In most cases, we are unable to cancel a return if it was already started by the carrier. If a return has been started for your order, please don't hesitate to reach out to our Palate Project Support team for further assistance.
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